Privacy Policy — Solvimate

1. Who we are

Solvimate is a content and language solutions company headquartered in Varanasi, Uttar Pradesh, India (MSME: UDYAM-UP-75-0114640; GST: 09AFMFS5369H1ZA). We serve EdTech, publishing, and AI organizations with multilingual and technology-enabled services.

Registered / operating address: Sarai Dangri Kala, Tikri, Varanasi, Uttar Pradesh – 221011, India.

2. Information we collect

2.1 Information you provide

• Name, email address, phone number, and organization details
• Messages and project requirements submitted via contact or support forms
• Candidate / vendor application details and uploaded resumes or portfolios
• Certificate IDs used on our verification portal

2.2 Information collected automatically

• Browser type, device information, and approximate location derived from IP
• Pages visited, referring URLs, and basic usage analytics
• Cookies or similar technologies required for session, security, and preferences (for example theme or language)

3. How we use your information

We use personal information to:

• Respond to inquiries and provide quotes or project support
• Process applications for jobs, internships, freelance, or vendor partnerships
• Operate certificate verification and related credential workflows
• Improve website performance, security, and user experience
• Comply with legal, tax, and regulatory obligations in India
• Send service-related communications (we do not sell your personal data)

4. Legal bases for processing

Depending on your location and the context of processing, we rely on one or more of the following: your consent, performance of a contract or pre-contractual steps, our legitimate interests in operating and securing the business, and compliance with applicable law.

5. Sharing and processors

We may share information with trusted service providers who help us operate the platform (for example hosting, email delivery, cloud storage, analytics, or authentication). These providers are instructed to process data only for our purposes and under appropriate confidentiality and security controls.

We may also disclose information when required by law, regulation, legal process, or to protect the rights, safety, and property of Solvimate, our users, or the public.

6. International transfers

Solvimate works with global clients and may process or store information on infrastructure located outside India. Where required, we take reasonable steps to ensure appropriate safeguards for cross-border transfers.

7. Data retention

We retain personal information only as long as needed for the purposes described in this policy, including project delivery, application evaluation, dispute resolution, security, and legal retention requirements. When data is no longer required, we delete or anonymize it where reasonably practicable.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; if you suspect a security issue, contact us immediately using the details below.

9. Your rights

Subject to applicable law, you may request access, correction, deletion, or restriction of your personal information, or withdraw consent where processing is consent-based. To exercise these rights, email sales@solvimate.com. We may need to verify your identity before fulfilling a request.

10. Cookies and preferences

We use essential cookies for site functionality (such as theme and language preferences). You can control cookies through your browser settings. Disabling certain cookies may affect site features.

11. Children's privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of the site after changes means you acknowledge the updated policy.